Terms of Service

Introduction

Welcome to Gabriadze Shop, operated by Gabriadze Foundation LTD. These Terms of Service outline the terms and conditions that apply when you register, browse, or make a purchase through our e-shop. By using our website, you agree to comply with these terms. Please review them carefully before placing an order. We reserve the right to update these terms without prior notice, and the latest version will always be available on our website.

 

Payments

Payment by Credit Card: Payments can be made by Visa, Mastercard, or Amex. If you wish to pay by invoice, this must be arranged in advance, and payment must be made within the agreed period.
We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, typographical mistakes, or other inaccuracies. If such a cancellation occurs, we will notify you and issue a full refund.

Cash on Pickup: Cash payment is available at the time of self-pickup for your order at the following address: Tbilisi, Ioane Shavteli St., 26.

 

Shipping & Delivery

International Shipping

International orders are shipped via our delivery partner ARAMEX GEORGIA. Standard delivery time is 10-12 working days. Delivery cost depends on the region, volume, and weight of the selected items.

 

Local Shipping (Georgia)

Domestic orders are shipped via ARAMEX GEORGIA with delivery times of approximately 1-3 working days.

 

  • Next-day Delivery in Tbilisi. Delivery cost: 7 GEL.

  • Delivery to Other Regions in Georgia: Delivery to regions outside of Tbilisi takes 2-3 days. Delivery cost: 15 GEL.

  • Free Delivery for Orders over 500 GEL in Tbilisi: Orders of 500 GEL or more within Tbilisi will be delivered for free.

  • Free Delivery for Orders over 1000 GEL to Other Regions in Georgia: Orders of 1000 GEL or more to regions outside of Tbilisi will be delivered for free.

  • Self-pickup: You can pick up your order at the following address: Tbilisi, Ioane Shavteli St., 26.

 

Duties & Taxes

Orders shipped outside Georgia may be subject to import duties and taxes based on your country’s regulations. These fees are not included in the final price at checkout. Please contact your local customs office for more information.

 

Risk of Loss

All orders are insured during shipping. A parcel is considered lost if delivery is delayed by more than three months. If a parcel is confirmed lost after investigation by our shipping partner, you will be offered a full refund or a replacement, subject to product availability.

 

Pricing & Product Information

Product prices displayed on Gabriadze Shop, operated by Gabriadze Foundation LTD, represent the full retail price based on standard market practice. While we aim for accuracy, we cannot guarantee that product descriptions, images, or prices are always error-free. If you receive an item that is not as described, you may return it in unused condition following our Returns & Exchanges policy.

 

Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of Gabriadze Foundation LTD or its content providers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited without prior written permission.

 

Fraud Prevention

We actively monitor for fraudulent activity. Any attempt to commit fraud will result in legal action, and you will be responsible for any costs incurred.

 

Returns & Exchanges

If you are not satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

A defective product can be returned only if it:

  • Has a manufacturing defect

  • Does not match the description

  • Is damaged during delivery


Custom Orders:

Products made to a customer's specific request cannot be returned.

Conditions:

  • Items must be unused, unworn, unwashed, and undamaged

  • Must include original packaging, tags, boxes, and pouches

  • We cannot accept items with makeup stains, perfume, or deodorant scent

To request a return, please contact us at shop@gabriadze.com to obtain a Return Merchandise Authorization (RMA) number.
Return shipping costs are the responsibility of the customer and are non-refundable. For your protection, we recommend using an insured shipping service.

 

Refunds

Refunds will be processed within 10 working days of receiving the returned item (excluding shipping costs). During the holiday season, processing times may be longer.
Items marked as "Sale" or "Special Offer" are non-refundable but may be exchanged once, subject to stock availability.

 

Privacy Policy

For more information on how we handle your personal data, please refer to our Privacy Policy.

If you wish to unsubscribe from our marketing emails, please contact us at shop@gabriadze.com or use the unsubscribe link in our newsletters.

 

Cookies

Our website uses cookies to improve your shopping experience. If you disable cookies, some features of the site may not function properly.

 

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

 

Disclamer

We implement strict security measures to protect your personal data. However, no system is completely secure, and any data transmission is at your own risk.

 

Amendments

We reserve the right to update these Terms of Service at any time. It is your responsibility to review them regularly.

 

Governing law

These Terms of Service are governed by the laws of Georgia. Any disputes will be subject to the exclusive jurisdiction of the courts of Georgia.

 

Contact Us

If you have any questions about these terms, please contact us at:
shop@gabriadze.com